eReports

The eReports System is a solution used for the management of any type of complaints or information submitted to your organization through various channels. The solution aids in the categorization, classification and collation of information received and provides a workflow that ensures that reports are analyzed and distributed accordingly.

Benefits of Using eReports

Protect the Identity of whistleblowers who provide your organization with information
Continuously communicate with your whistleblowers and informers through a number of channels even when whistleblowers are anonymous.
Transparency and Efficiency in the handling and management of reports
Automatic notifications that ensure reports are always dealt with quickly.

Anonymous Reporting

Whistle-blowers can continuously communicate with the organization, submit new information or view progress of their reports without revealing their identity.

Reports Management

Single management interface for the multiple channels of reporting such as SMS, Email, Telephone, Web, Fax, Mobile, Twitter, Facebook among others.

Customisable Workflows

Easily analyse and distribution of reports received based on your organizations procedures and received automatic notifications through emails.

Intelligence

Inbuilt Intelligence allowing related complaints to be automatically flagged and associated.

Where eReports can be used

Government Departments / Commissions / Ministries.

Receive and process complaints, corruption reports, issues and concerns from various channels.
Process reports in a structured and systematic manner.
Comply with performance contracting requirements such as corruption eradication and the resolution of public complaints criteria.

Corporates and Retail

Gather valuable feedback from your clients and customers in a professional and systematic manner.
Automate your client and partner communications with this integrated feedback solution.

Hospitals and Clinics

Replace the outdated suggestion box with an electronic system that ensures all your customer comments, suggestions for improvement and issues are properly reported and processed

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Request for a Demo

The eReports solution is a must for every organization. Request for a demo today to see the full power of our solution.

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